Privacy Policy

    Last updated: March 2026

    1. Information We Collect

    We collect information you provide directly to us, such as when you:

    • Request a consultation or contact us
    • Subscribe to our newsletter
    • Use our chatbot services
    • Visit our website

    We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URL. This data is collected via cookies and similar technologies (see Section 9 below).

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Process transactions and send related information
    • Send technical notices, updates, and support messages
    • Respond to your comments, questions, and customer service requests
    • Communicate with you about products, services, and events
    • Analyse usage patterns to improve website functionality and user experience

    3. Information Sharing

    We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy. We may share your information with trusted third parties who assist us in operating our website and conducting our business, including Google Analytics for website analytics. All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

    4. Data Security

    We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and other industry-standard security measures.

    5. Your Rights

    You have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Object to processing of your data
    • Request data portability

    6. Contact Information

    If you have any questions about this Privacy Policy, please contact us at:
    Email: [email protected]
    Office locations: India: Hyderabad, Bengaluru, Vizag, Ahmedabad. United States: Chesterfield, MO & Fremont, CA.

    7. California Residents — Your CCPA Rights

    If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

    • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it.
    • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
    • Right to Opt-Out of Sale: We do not sell personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.
    • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

    To exercise these rights, please contact us at [email protected]. We will respond to verifiable requests within 45 days.

    8. India Residents — Digital Personal Data Protection Act 2023

    If you are a resident of India, the Digital Personal Data Protection (DPDP) Act 2023 provides you with the following rights as a Data Principal:

    • Right to Information: You may obtain a summary of personal data processed and the identities of all Data Fiduciaries with whom your data has been shared.
    • Right to Correction and Erasure: You may request correction of inaccurate or incomplete personal data, and erasure of personal data that is no longer necessary for the purpose for which it was collected.
    • Right to Grievance Redressal: You may file a grievance with our designated Grievance Officer (contact details below).
    • Right to Nominate: You may nominate another individual to exercise your rights in the event of your death or incapacity.

    Data Fiduciary: GlobeX Digital AI acts as the Data Fiduciary for personal data collected through this website. We process personal data only for the purposes disclosed at the time of collection and retain data only for as long as necessary.

    Grievance Officer: For DPDP-related requests, contact our Grievance Officer at [email protected] with the subject line "DPDP Grievance". We will acknowledge receipt within 48 hours and resolve the grievance within 30 days.

    9. Cookies & Third-Party Analytics

    We use the following types of cookies and tracking technologies:

    • Essential Cookies: Required for the website to function. Retained for the duration of your session.
    • Analytics Cookies (Google Analytics): We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised data including pages visited, time on site, and traffic sources. Retention period: 26 months. You can opt out via Google Analytics Opt-out Browser Add-on.
    • Preference Cookies: Store your cookie consent choice. Retained for 12 months.

    You can manage your cookie preferences at any time via the cookie settings banner or your browser settings. For full details, see our Cookie Policy.